Business Management Marketing Transportation

Do companies take note of the things that customers don’t say?

While surveys and reviews are great ways to get a feel for consumer mood, they aren’t the be-all and end-all. The majority of unhappy consumers do not speak up. Leaders need to address customers’ “silent signals”—those who are dissatisfied but choose not to express their displeasure—in light of consistently low customer feedback survey completion rates. […]

Business Finance Investment

How to Invest in Amazon Stock and Other Considerations

One of the largest and most well-known corporations in the world today is Amazon, the online retailer. During the epidemic, Amazon’s value and popularity surged as the closure of physical establishments worldwide forced individuals to make purchases online. Amazon now sells over $100 billion worth of merchandise every quarter; it all started as an online […]